Frequently Asked Questions

Everything you need to know about your Shark Clean experience.

When will my Shark order arrive?

Standard shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is the Shark Clean return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund, minus shipping and handling.

How do I register my product warranty?

You can register your vacuum or appliance on our official website using the model number and proof of purchase to activate your limited manufacturer warranty.

Where can I purchase replacement filters and accessories?

Genuine Shark filters, brushrolls, and attachments are available directly through our online store under the 'Parts & Accessories' tab.

Does Shark offer international shipping?

Currently, we only ship to addresses within the United States and Canada. Please check our region selector for local authorized retailers in other countries.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.